I just happened to call Member Services today to check in on whether we have any transferred in points available on one of our memberships, since you can’t see transferred in points online on your dashboard and typically need to call Member Services to get information about them. You normally can view reservations already booked with transferred in points on your dashboard, and you can cancel them, but for any other modifications or bookings with transferred in points, you always need to call and manage the points over the phone.
Well in BIG NEWS, member services apparently was notified TODAY, that members should be able to make bookings with transferred in points ONLINE effective TODAY. I have yet to confirm this, but will test it out later this afternoon. When I logged in today, my dashboard was showing a funky use year that was not accurate for my contract, but instead reflected the use year of some of my transferred in points, so they definitely are making some changes online to the dashboard visibility of transferred in points.
This is huge news for people with transferred in points because previously, if you were dealing with transferred in points, and a hard-to-get room became available briefly, you were at a huge disadvantage because you needed to call in to Member Services to try to book it, and during that time, it often could get snatched up by someone using the online booking tool. Major game changer if this change is really in place like Member Services was told today !